Responsibilities
- Serve as the first point of contact for current residents, families, and guests answering incoming phone calls, emails or assisting guests in the residential area offices resolving any questions or concerns
- Maintain and update area office records and materials keeping resident information correct
- Assist with providing temporary residential and mailbox keys for residents
- Maintain knowledge and awareness of safety systems, procedures, protocols, and other emergency action procedures; complete incident reports as needed
- Submit iService requests for Custodial Services and Maintenance assistance on behalf of residents, families, or as needed in residential facilities
- Organize and maintain office space, storage spaces and common areas
- Act as an ambassador for Housing and Residence Life as well as the University of Florida providing accurate information and campus resources
Qualifications
Required Qualifications
- This position is open to all students who are eligible to work on campus
- Must maintain a minimum 2.0 grade point average
- Registered students are employed on a part-time basis, up to 20 hours per week
Preferred Qualifications
- Demonstrated experience with customer service
- Ability to critically analyze situations and actively problem solve
- Ability to work well within a team and with individuals to build positive relationships
- Demonstrated dependability, attention to detail, timeliness, and professionalism
- Ability to communicate effectively (verbal and written communication)
- Ability to commit to working 10 hours or more per week
- This position may require shift times on evenings, weekends, university breaks, and holidays